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Shipping

Shipping Policy

Delivery:

All orders will be processed within 2 days. We use Australia Post. We use their registered parcel postage service. Delivery times as per Australia Post are:

Standard Shipping: 3-10 business days (depending on location recipient)

Express Post: 1-3 business days (located in the Express Post network)

If you do not receive your package within 10 business days of making your purchase, please email us via willowandlace@bigpond.com with your full name and order number so we can investigate this for you.

Tracking:

Once your order has been finalised and posted, you will receive an email with your tracking number. This will enable you to track your parcel via the Australia Post website.

As it is registered post, if you are not home, Australia post will leave a “we missed you” card, and you will be able to collect your parcel from the pick up point.

Cost:

Australian Orders: Standard Shipping – $10 Express Shipping - $15

Free shipping within Australia for orders over $100.

There is one delivery price per order, not per item. 

Please note: International Orders are to be placed over the phone or via our Instagram or Facebook pages.